We also value your feedback and suggestions — they help us continually improve the Caravan Finance Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Traveling in a caravan offers an unparalleled sense of freedom and the thrill of exploring the open road. As more Australians embrace the joys of caravanning, the importance of finding the right financing solution becomes essential. A suitable caravan loan can turn your travel dreams into reality, enabling you to purchase the ideal home-on-wheels without financial strain. - read more
With the allure of the open road and the freedom it offers, caravanning in Australia has surged in popularity. Modern caravans have transcended being mere vehicles; they are now sophisticated travel companions that fuse comfort with convenience. The evolution of caravan features has been significant, making it essential to understand what today's models have to offer. - read more
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Embarking on adventures with a modern caravan is an increasingly popular way to travel and explore the world around you. But before you hit the open road, it's critical to understand the importance of caravan insurance. This type of insurance is not just a legal requirement; it's a protective measure to ensure that your physical and financial well-being are safeguarded while you enjoy your journey. - read more
The New South Wales (NSW) Government has launched a proactive initiative to enhance disaster recovery efforts by establishing a panel of caravan suppliers. This program is designed to provide temporary accommodation for residents who have lost their homes due to natural disasters such as floods, bushfires, and storms. - read more
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